Reference

What You Agree To When You Use elemenbet

These terms set out the rules that apply to your account, your transactions through DANA, OVO, or GoPay, and your access to every part of the platform — from the lobby to withdrawal requests.

Applies to all account activityCovers DANA, OVO, GoPay transactionsJurisdiction-dependent accessAccount security obligationsWithdrawal and deposit rules

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TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, a transaction, or how a rule applies to your situation, our support team is available around the clock. You can reach us through live chat directly in the platform, by email, or through our social channels — whichever is fastest for you.

How These Terms Apply to Your Account

elemenbet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction between you and elemenbet — account registration, wallet top-ups via DANA, OVO, or GoPay, game participation, and withdrawal requests. They apply from the moment you create an account and remain in effect for as long as your account is active. We

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may update these terms when our services change or when applicable regulations require it; we will notify you through your registered contact before material changes take effect. If you continue using the platform after a notified update, that counts as acceptance. Certain features or game categories
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may be restricted depending on your region — availability is always subject to local law and eligible regions. Where a conflict exists between a specific promotion's terms and these general terms, the specific terms apply to that promotion only. You are responsible for keeping your login
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credentials secure; any activity carried out through your account is treated as authorised by you unless you have reported a security concern to our support team. Transactions processed through local payment rails — DANA, OVO, GoPay — are subject to the processing rules of those providers
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in addition to our own.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT PROTECTION

How We Protect Your Account and Data

Your account security and the integrity of your transaction history are handled through a combination of technical controls and clear internal policies. Players in Jakarta and Surabaya access the same account protections as every other region we serve. Here is how we handle the key areas your account depends on.

Data Handling

We collect only the information needed to operate your account and process transactions. Your data is not sold to third parties. Retention periods follow applicable local regulations, and you can request a summary of what we hold.

Cookies and Session Data

We use session cookies to keep you logged in across your mobile browser and desktop without requiring repeated authentication. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, contact support immediately — we can freeze account activity while we investigate, before any withdrawal is processed.

Requesting Changes

To update your registered details, correct account information, or request data deletion, contact support through live chat or email. Identity verification is required before any sensitive account change is applied.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, your account data, payment rules, and how to get things changed.

Access depends on local law and eligible regions. If your region permits online gaming platforms, you can create an account and use DANA, OVO, or GoPay to fund it. Check current local regulations before registering.

We retain transaction records for the period required by applicable regulations. After that window, personal data is deleted or anonymised. Contact support to request a copy of your data before closing.

No. We notify you through your registered contact before any material change takes effect. Continuing to use the platform after the notified date counts as acceptance of the updated terms.

Any activity through your account is treated as authorised by you. If you believe your account has been accessed without your permission, report it to support immediately so we can act before further transactions are processed.

Yes. Transactions via DANA, OVO, and GoPay are also subject to each provider's own processing rules alongside our terms. Deposit and withdrawal timelines can vary depending on the provider's own processing schedule.

Contact support via live chat or email with your request. We require identity verification before applying any change to registered name, phone number, or linked wallet details.

What You Agree To When You Use elemenbet

Reach Us About These Terms

How We Protect Your Account and Data

Data Handling

Cookies and Session Data

Account Security

Requesting Changes

Common Questions About These Terms

01 Can I use elemenbet if I am in Indonesia?

02 What happens to my account data if I close my account?

03 Can elemenbet change these terms without telling me?

04 Who is responsible if someone else uses my account?

05 Are there separate rules for DANA, OVO, and GoPay transactions?

06 How do I request a correction to my account details?

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